No Email from Heredis

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ichabod
Posts: 4
Joined: Tue Feb 14, 2017 10:43 am

No Email from Heredis

Post by ichabod » Tue Feb 14, 2017 10:48 am

Just upgraded to Heredis 2017. Will not accept me on Heredis online, when I click 'forgotten password', it says that is is sending me a link to make a new one. Three times I have done this and no email received. I sent an email to Support three days ago and no reply or acknowledgement received. It would be better to have a telephone number. Help! :|

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aude_heredis_en
Site Admin
Posts: 22
Joined: Wed Nov 05, 2014 11:21 am

Re: No Email from Heredis

Post by aude_heredis_en » Tue Feb 14, 2017 10:56 am

Did you check the spam folder at your email provider?

If necessary, I can set a "fake" password to your account, that you'll be able to change later :)

ichabod
Posts: 4
Joined: Tue Feb 14, 2017 10:43 am

Re: No Email from Heredis

Post by ichabod » Wed Feb 15, 2017 3:58 pm

Aude,
I have checked spam several times. Please let me know how I should use the fake password. Chris.

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aude_heredis_en
Site Admin
Posts: 22
Joined: Wed Nov 05, 2014 11:21 am

Re: No Email from Heredis

Post by aude_heredis_en » Wed Feb 15, 2017 4:13 pm

I send you a private message :)

ichabod
Posts: 4
Joined: Tue Feb 14, 2017 10:43 am

Re: No Email from Heredis

Post by ichabod » Tue Feb 21, 2017 4:48 pm

Hello Aude,
Nothing received from you to my private email address.

Chris.

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aude_heredis_en
Site Admin
Posts: 22
Joined: Wed Nov 05, 2014 11:21 am

Re: No Email from Heredis

Post by aude_heredis_en » Tue Feb 21, 2017 6:03 pm

you can see your private messages (of the forum) using the link at the top right of the forum :)

Isschade
Posts: 1
Joined: Fri Feb 24, 2017 12:13 pm

Re: No Email from Heredis

Post by Isschade » Mon Feb 27, 2017 9:49 am

Like all the others on this forum... I tried to go online and it says I should follow instructions on email ... NEVER any email. How do I get online? I just bought Heredis within the last 2 weeks and YES ... I checked the SPAM folder. 3 emails verifying payment, user name, password, etc but NO email with instructions on getting approval for online.

Jolyn Rebecca Snider

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aude_heredis_en
Site Admin
Posts: 22
Joined: Wed Nov 05, 2014 11:21 am

Re: No Email from Heredis

Post by aude_heredis_en » Mon Feb 27, 2017 9:55 am

I've activated your account :)

ichabod
Posts: 4
Joined: Tue Feb 14, 2017 10:43 am

Re: No Email from Heredis

Post by ichabod » Sat Mar 04, 2017 10:56 am

Aude,
I cannot see a link. Can you say/describe specifically what link you are referring to?

By the way in order to log in to the forum to repoly to your message, I had to retrieve a password and then I received an email. Tried Heredis online and no email yet received. I hope you can fix this, this is most unsatisfactory.

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