Heredis Crash upon import of GEDCOM document

thomas_ganter
Posts: 2
Joined: Mon Feb 13, 2017 9:45 pm

Heredis Crash upon import of GEDCOM document

Post by thomas_ganter » Mon Feb 13, 2017 9:48 pm

Hi,

Heredis reproducably crashes upon importing a GEDCOM file.
Regardless wheter I import it into an existing tree or a new file, it always crashes at the very end of importing the file.

Process: Heredis 2017 World [46619]
Path: /Applications/Heredis 2017 World.app/Contents/MacOS/Heredis 2017 World
Identifier: com.bsdconcept.world.Heredis2017
Version: 5.3.0 (5.3.0)
App Item ID: 1183382146
App External ID: 820045329
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Heredis 2017 World [46619]
User ID: 501

Date/Time: 2017-02-13 22:51:39.697 +0100
OS Version: Mac OS X 10.12.3 (16D32)
Report Version: 12
Anonymous UUID: 31D81DAF-FE65-DC5B-C3F5-6A275FA8C7F2

Sleep/Wake UUID: 75E1F6FF-985D-495C-81A0-AFE1DF636D70

Time Awake Since Boot: 790000 seconds
Time Since Wake: 280000 seconds

System Integrity Protection: enabled

Crashed Thread: 2 Dispatch queue: NSOperationQueue 0x600000625fc0 :: NSOperation 0x600000e57910 (QOS: USER_INTERACTIVE)

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000041
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x41:
-->
__TEXT 0000000103e85000-0000000106115000 [ 34.6M] r-x/rwx SM=COW /Applications/Heredis 2017 World.app/Contents/MacOS/Heredis 2017 World

Application Specific Information:
46619: CFNetwork internal error (0xc01a:/BuildRoot/Library/Caches/com.apple.xbs/Sources/CFNetwork/CFNetwork-807.2.14/Protocol/HTTPProtocol.cpp:6536)

[...]

Thread 2 Crashed:: Dispatch queue: NSOperationQueue 0x600000625fc0 :: NSOperation 0x600000e57910 (QOS: USER_INTERACTIVE)
0 com.bsdconcept.world.Heredis2017 0x0000000103f8b087 0x103e85000 + 1073287
1 com.bsdconcept.world.Heredis2017 0x0000000105503670 0x103e85000 + 23586416
2 com.bsdconcept.world.Heredis2017 0x0000000105501992 0x103e85000 + 23579026
3 com.bsdconcept.world.Heredis2017 0x00000001054c9998 0x103e85000 + 23349656
4 com.bsdconcept.world.Heredis2017 0x0000000105b2ec21 0x103e85000 + 30055457
5 com.bsdconcept.world.Heredis2017 0x0000000103f80946 0x103e85000 + 1030470
6 com.apple.CoreFoundation 0x00007fff9fe2c6dc __invoking___ + 140
7 com.apple.CoreFoundation 0x00007fff9fe2c561 -[NSInvocation invoke] + 289
8 com.apple.Foundation 0x00007fffa18f21a4 -[NSInvocationOperation main] + 34
9 com.apple.Foundation 0x00007fffa18816e4 -[__NSOperationInternal _start:] + 672
10 com.apple.Foundation 0x00007fffa187d59b __NSOQSchedule_f + 201
11 libdispatch.dylib 0x00007fffb53f50b8 _dispatch_client_callout + 8
12 libdispatch.dylib 0x00007fffb540bae5 _dispatch_queue_serial_drain + 896
13 libdispatch.dylib 0x00007fffb53fdcd9 _dispatch_queue_invoke + 1046
14 libdispatch.dylib 0x00007fffb53f6e70 _dispatch_root_queue_drain + 476
15 libdispatch.dylib 0x00007fffb53f6c47 _dispatch_worker_thread3 + 99
16 libsystem_pthread.dylib 0x00007fffb5642712 _pthread_wqthread + 1299
17 libsystem_pthread.dylib 0x00007fffb56421ed start_wqthread + 13

User avatar
philippebsd
Site Admin
Posts: 28
Joined: Sat Jul 07, 2012 4:42 pm

Re: Heredis Crash upon import of GEDCOM document

Post by philippebsd » Tue Feb 14, 2017 8:42 am

I sent you a private message to study this problem.
Regards,

Philippe
BSD Concept

georgebraggjr
Posts: 26
Joined: Thu Oct 16, 2014 1:30 pm
Location: Brandon, MS, USA

Re: Heredis Crash upon import of GEDCOM document

Post by georgebraggjr » Tue Feb 14, 2017 3:11 pm

I have successfully transferred 2 trees but I have this problem with one of my trees so far. I can also provide the error printout from my Mac if desired.

david32
Posts: 2
Joined: Tue Feb 14, 2017 4:27 pm

Re: Heredis Crash upon import of GEDCOM document

Post by david32 » Tue Feb 14, 2017 4:38 pm

I too have just purchased Heredis 2017 for Mac. I don't have Heredis 2015 and am coming from FMT.

I too found that it crashes every time I try to import GED file (media folder on same USB drive).

Also, the application doesn't seem to be installing. I have to reinstall each time from DMG. As a test I input a couple of people instead of importing GED but when I closed the program I couldn't find it and had to reinstall.

Any suggestions?

This is really frustrating - I have been looking forward to using Heredis. I am particularly surprised that the user guide is not available.

David

david32
Posts: 2
Joined: Tue Feb 14, 2017 4:27 pm

Re: Heredis Crash upon import of GEDCOM document

Post by david32 » Tue Feb 14, 2017 5:11 pm

I've now managed to complete the installation and it accepts GED file without media.

I guess the problem is that I have a considerable number of pdf docs in the media file.

David

thomas_ganter
Posts: 2
Joined: Mon Feb 13, 2017 9:45 pm

Re: Heredis Crash upon import of GEDCOM document

Post by thomas_ganter » Tue Feb 14, 2017 8:04 pm

philippe wrote:I sent you a private message to study this problem.
Where?
How?
Not seeing any private message in my inbox of the account registered to this forum.
But seeing private message function in this forum either.

?

RuthC
Posts: 1
Joined: Fri Feb 17, 2017 6:20 pm

Re: Heredis Crash upon import of GEDCOM document

Post by RuthC » Fri Feb 17, 2017 6:32 pm

I am having the same problem with crashing at the end of the GEDCOM import. I have Heredis 2015 and just purchased 2017 through the Apple Store. I am starting 2017 with a new GEDCOM from RootsMagic rather than importing an existing Heredis file.

User avatar
HeidiSitara
Posts: 6
Joined: Sun Jul 08, 2012 11:36 am
Location: Oslo, Norway
Contact:

Re: Heredis Crash upon import of GEDCOM document

Post by HeidiSitara » Sat Feb 18, 2017 2:11 pm

GEDCOM created with Reunion 11 crashes when imported. No error messages.

Also the "place" organiser before import is not behaving correctly. The 2014 version works fine, but the 2017 is not.
Regards
HeidiSitara

User avatar
veronique_heredis_en
Site Admin
Posts: 314
Joined: Fri Jun 22, 2012 7:19 am

Re: Heredis Crash upon import of GEDCOM document

Post by veronique_heredis_en » Fri Feb 24, 2017 2:16 pm

Please install the last patch available and let me know if you are still in trouble.

georgebraggjr
Posts: 26
Joined: Thu Oct 16, 2014 1:30 pm
Location: Brandon, MS, USA

Re: Heredis Crash upon import of GEDCOM document

Post by georgebraggjr » Mon Mar 13, 2017 10:13 pm

The patch worked on my MiniMac. Imported 3 Gedcom's today. One was very large. It did not find all the media on first import, only 65. I went back and clicked on one of the unknown media files and it found it and asked if I wanted to search for others. It then went on and found all of the missing files.

Is there a PC update?

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest