Search found 22 matches

by scharlotte
Tue Aug 07, 2018 12:28 pm
Forum: Heredis 2018 for Mac
Topic: Preferred Picture
Replies: 3
Views: 3635

Re: Preferred Picture

Hi,

Have you tried taking off all the medias for the concerned person and then putting them back ?
Then you'll be able to click on the star.

Have a nice day.

Best regards,

Heredis Tech Support
by scharlotte
Tue Aug 07, 2018 12:17 pm
Forum: Suggestions
Topic: Make Heredis Online Mobie Friendly
Replies: 1
Views: 5994

Re: Make Heredis Online Mobie Friendly

Hi Reesjel,

I'm forwarding your suggestion to the appropriate service, thanks for your suggestion.

Have a nice day.

Best regards,

Heredis Tech Support
by scharlotte
Tue Aug 07, 2018 12:15 pm
Forum: Suggestions
Topic: Features/Suggestions Roadmap
Replies: 1
Views: 5206

Re: Features/Suggestions Roadmap

Hi,

There isn't any of this available regarding Heredis softwares.
But you can still post here your suggestions and it will be forwarded to the right place.

Have a nice day !

Best regards,

Heredis Tech Support
by scharlotte
Tue Aug 07, 2018 7:49 am
Forum: Heredis 2018 for Mac
Topic: Heredis 2018 Crashing
Replies: 8
Views: 4354

Re: Heredis 2018 Crashing

Hi rkihara, Sorry for the belated feedback, the holidays making things more difficult not to be late with our work (because other colleagues are not working). Anyway, I was able to test your file last week but couldn't reproduce your problem on Mac, because we don't know exactly what you've done. I ...
by scharlotte
Tue Aug 07, 2018 7:34 am
Forum: Heredis 2018 for Mac
Topic: GEDCOM Import Failure
Replies: 5
Views: 2710

Re: GEDCOM Import Failure

Hi,

Please send us your file, I'm writing you a private message right now with the link to send it to us.

Thanks and have a nice day.

Best regards,

Heredis Tech Support
by scharlotte
Fri Jul 27, 2018 6:54 am
Forum: Heredis for Windows
Topic: How Do I Request a Refund [fixed]
Replies: 9
Views: 4762

Re: How Do I Request a Refund

Thanks again fjoanne, glad to read that everything works well and the kind words !

Have a nice day !

Heredis Tech Support
by scharlotte
Fri Jul 27, 2018 6:53 am
Forum: Heredis for Windows
Topic: Unable to import GEDCOM [fixed]
Replies: 7
Views: 3535

Re: Unable to import GEDCOM

Thank you fjoanne, that's why we're doing this job ahah !

Have a nice day !

Best regards,

Heredis Tech Support
by scharlotte
Fri Jul 27, 2018 6:51 am
Forum: Heredis for Windows
Topic: Heredis Demo Fails on GEDCOM import [fixed]
Replies: 16
Views: 6508

Re: Heredis Demo Fails on GEDCOM import

Thanks a lot fjoanne for your feedback !

Have a nice day :-)

Heredis Tech Support
by scharlotte
Wed Jul 25, 2018 8:36 am
Forum: Heredis for Windows
Topic: Unable to import GEDCOM [fixed]
Replies: 7
Views: 3535

Re: Unable to import GEDCOM

Hi Mike,

There was a typing error inside this GEDCOM file.
Each code is individual and differs with each GEDCOM.
So, if a customer's GEDCOM doesn't work, all he can do is to send us the file and we'll fix it.

Have a nice day.

Best regards,

Heredis Team Support
by scharlotte
Wed Jul 25, 2018 8:36 am
Forum: Heredis for Windows
Topic: How Do I Request a Refund [fixed]
Replies: 9
Views: 4762

Re: How Do I Request a Refund

Hi Mike,

There was a typing error inside this GEDCOM file.
Each code is individual and differs with each GEDCOM.
So, if a customer's GEDCOM doesn't work, all he can do is to send us the file and we'll fix it.

Have a nice day.

Best regards,

Heredis Team Support