Search found 6 matches

by fjoanne
Thu Jul 26, 2018 10:28 pm
Forum: Heredis for Windows
Topic: Heredis Demo Fails on GEDCOM import [fixed]
Replies: 16
Views: 6094

Re: Heredis Demo Fails on GEDCOM import

I am taking back all my doubts and frustrations - when the Support Team come through, they really come through! My 6000+ name tree is now imported and up and running and I am most grateful. Thank you everyone!

Jo Fitz
by fjoanne
Thu Jul 26, 2018 10:26 pm
Forum: Heredis for Windows
Topic: How Do I Request a Refund [fixed]
Replies: 9
Views: 4367

Re: How Do I Request a Refund

I appreciate the quick fix - I was very frustrated when I wrote my first post. I work in Customer Service and am used to having a number to call so was not at all confident I would get a satisfactory outcome but I was absolutely wrong. The Support Team did an excellent job and I am very impressed! T...
by fjoanne
Thu Jul 26, 2018 10:24 pm
Forum: Heredis for Windows
Topic: Unable to import GEDCOM [fixed]
Replies: 7
Views: 3358

Re: Unable to import GEDCOM

Thank you, Charlotte - I would never have been able to fix that myself. You'd think a direct download would be free of spelling errors! My tree is imported without issue and looks great. Thank you again.

Jo Fitz
by fjoanne
Mon Jul 23, 2018 5:28 pm
Forum: Heredis for Windows
Topic: How Do I Request a Refund [fixed]
Replies: 9
Views: 4367

Re: How Do I Request a Refund

I am also disappointed with the software and lack of support. I received the same error and when I opened the log, this was the first of a series of error messages at the end. [Ligne 242135] : <fatal error> ContextStack.Top() on empty storage ( 1 NAME Ancestry.com ) Why would it have so much trouble...
by fjoanne
Mon Jul 23, 2018 5:23 pm
Forum: Heredis for Windows
Topic: Heredis Demo Fails on GEDCOM import [fixed]
Replies: 16
Views: 6094

Re: Heredis Demo Fails on GEDCOM import

I bought 2018 and have not been able to get it to import a gedcom. Is there a fix for this? I downloaded the program from the link given above. It still says: "Cannot export file". I tried IMPORTING file. Still does not work. At least I can post here now. Sheri Did you ever get a fix for this, Sher...
by fjoanne
Mon Jul 23, 2018 1:05 pm
Forum: Heredis for Windows
Topic: Unable to import GEDCOM [fixed]
Replies: 7
Views: 3358

Unable to import GEDCOM [fixed]

I have just purchased this product and cannot import the GEDCOM file. I have tried both ways; from the program and by clicking on the link but it will not convert the GEDCOM file correctly, throwing up a fatal error, [Ligne 242135] : <fatal error> ContextStack.Top() on empty storage ( 1 NAME Ancestr...