Search found 155 matches

by daniel-d
Tue Jul 10, 2018 6:45 am
Forum: Heredis 2018 for Windows
Topic: Gedcom Import Fails
Replies: 5
Views: 1140

Re: Gedcom Import Fails

Dear Customers,
We are very sorry that you have been experiencing difficulty importing your GEDCOM file in to Heredis.

We'll send you a private message, please have a look at your "Private Mesaages" Box.

Regards
by daniel-d
Tue Jul 10, 2018 6:43 am
Forum: Heredis 2018 for Windows
Topic: Gedcom Import Fails
Replies: 5
Views: 1140

Re: Gedcom Import Fails

Dear @Mary,
have you looked at your private messages?
by daniel-d
Mon Jul 09, 2018 2:08 pm
Forum: Heredis for Windows
Topic: Greek letters in printing pdf?
Replies: 1
Views: 2420

Re: Greek letters in printing pdf?

Hello,
We are very sorry that you have been experiencing difficulty using the Greek alphabet.
In response to your question, we are indeed well aware of this limitation.
We would be happy to be able to meet your expectations in the near future.

Regards
by daniel-d
Mon Jul 09, 2018 1:54 pm
Forum: Previous versions Heredis for Windows
Topic: BUG: PDF Media File Not Displaying Correctly
Replies: 9
Views: 5437

Re: BUG: PDF Media File Not Displaying Correctly

Without the document we can not eliminate the possibility of scan error.
Otherwise, if the others certificates are represented correctly, please try to scan the document again (pdf and jpeg format).
by daniel-d
Mon Jul 09, 2018 11:43 am
Forum: Previous versions Heredis for Windows
Topic: BUG: PDF Media File Not Displaying Correctly
Replies: 9
Views: 5437

Re: BUG: PDF Media File Not Displaying Correctly

Have you tried to open it directly from Acrobat Reader?
How is the certificate shows?
Have you tried with a JPEG format?
by daniel-d
Mon Jul 09, 2018 8:15 am
Forum: Previous versions Heredis for Windows
Topic: license key
Replies: 3
Views: 4262

Re: license key

Hello,
We just sent your "Heredis 2017 for WINDOW" license to the gmai add.

Regards
by daniel-d
Fri Jul 06, 2018 2:11 pm
Forum: Previous versions Heredis for Windows
Topic: BUG: PDF Media File Not Displaying Correctly
Replies: 9
Views: 5437

Re: PDF Media File Not Displaying Correctly

Hello,
what is the size of your pdf file?
by daniel-d
Fri Jul 06, 2018 10:19 am
Forum: Suggestions
Topic: Record hits for all of tree
Replies: 1
Views: 2604

Re: Record hits for all of tree

Hello,
Thank you for your post and the interest in our products.
We can confirm that your request has been forwarded to the relevant department.

Regards
by daniel-d
Fri Jul 06, 2018 10:05 am
Forum: Heredis 2018 for Mac
Topic: Invalid License?
Replies: 3
Views: 1782

Re: Invalid License?

Hello,
We just sent your "Heredis 2018 for Mac" license again to your registered email adresse.
Please check also in your spam folder.

Regards
by daniel-d
Fri Jul 06, 2018 8:31 am
Forum: Heredis 2018 for Mac
Topic: upgrade from Heredis 2017 to 2018
Replies: 4
Views: 4493

Re: upgrade from Heredis 2017 to 2018

Hello,
Thank you for your post and the interest in our products.

We inform you that, there is not any upgrade policy from 2017 to 2018. You need to purchase a new license. Please use the following link to access our online shop https://shop.heredis.com/128-heredis-for-mac

Thanks again.