Search found 155 matches

by daniel-d
Fri Jun 15, 2018 12:35 pm
Forum: Heredis 2018 for Mac
Topic: 2018 Mac version
Replies: 5
Views: 2220

Re: 2018 Mac version

Hello,
I'll send you a private message, please have a look at your "Private Mesaages" Box.
by daniel-d
Thu Jun 14, 2018 1:25 pm
Forum: Heredis 2018 for Mac
Topic: Interface with FamilySearch is not working
Replies: 19
Views: 6063

Re: Interface with FamilySearch is not working

Dear Torleif, Dear torleifhe, Thank you for your post and the interest in our products. Our previous publication refers to the directly access from Heredis 2018 in to the FamilySearch database. Actually, nothing to do with the recommended apps from the FamilySearch website. Once again, thank you for...
by daniel-d
Wed Jun 13, 2018 1:49 pm
Forum: Heredis 2017 for Windows
Topic: [FIXED]Heredis program terminating unexpectedly
Replies: 6
Views: 4282

Re: Heredis program terminating unexpectedly

Please check your inbox.
by daniel-d
Wed Jun 13, 2018 7:22 am
Forum: Heredis 2018 for Mac
Topic: Interface with FamilySearch is not working
Replies: 19
Views: 6063

Re: Interface with FamilySearch is not working

Dear Customer, We inform you that due to a URLs change made by Family Search, the service related to this function from Heredis is momentarily interrupted. We're working on getting a patch out approximately in three weeks time. Once again, we are deeply sorry for any inconvenience this may cause and...
by daniel-d
Tue Jun 12, 2018 12:10 pm
Forum: Heredis 2018 for Mac
Topic: Interface with FamilySearch is not working
Replies: 19
Views: 6063

Re: Interface with FamilySearch is not working

We're doing our best to restore the access as soon as possible.

Thanks for your patience!
by daniel-d
Tue Jun 12, 2018 8:21 am
Forum: Heredis 2018 for Windows
Topic: Manage duplicates
Replies: 10
Views: 2207

Re: Manage duplicates

Hello,
We can confirm that your request has been forwarded to the relevant department and this will be treated as suggestion.

Regards
by daniel-d
Tue Jun 12, 2018 8:03 am
Forum: Heredis 2017 for Windows
Topic: [FIXED]Heredis program terminating unexpectedly
Replies: 6
Views: 4282

Re: Heredis program terminating unexpectedly

Dear Per,
We are very sorry that you have been experiencing difficulty using Heredis.
I'll send you a private message, please have a look at your "Private Mesaages" Box.
by daniel-d
Mon Jun 11, 2018 1:09 pm
Forum: Heredis 2018 for Windows
Topic: Manage duplicates
Replies: 10
Views: 2207

Re: Manage duplicates

Nowhere else. This list is offered only by the duplicates function and if you want to access each person from the list, you will have to do it one by one usin the Prepare Merger button.
by daniel-d
Mon Jun 11, 2018 12:53 pm
Forum: Heredis 2017 for Windows
Topic: [FIXED]Heredis program terminating unexpectedly
Replies: 6
Views: 4282

Re: Heredis program terminating unexpectedly

Message: "An anomaly has occurred, this file must be closed. Click OK to close the file".
Can you please reset the Heredis preferences in both devices, by restarting Heredis while holding down Ctrl until you see a message inviting you to reset your preferences, release CTRL and click on Yes.

Regards
by daniel-d
Mon Jun 11, 2018 12:26 pm
Forum: Heredis 2017 for Windows
Topic: [FIXED]Heredis program terminating unexpectedly
Replies: 6
Views: 4282

Re: Heredis program terminating unexpectedly

Hello,
What happens after the message?
Is the merger carried out or not?

Regards