I can not see my tree online

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tony_rho
Posts: 7
Joined: Sat Sep 13, 2014 4:25 pm
Location: Athens - Greece

I can not see my tree online

Post by tony_rho » Sat Oct 18, 2014 5:18 pm

I have registered successfully in Heredis Online and I have also uploaded my tree.
I can log in without problem in the site (Heredis Online) and in its initial page I can see under "publications" my uploaded file.
The problem begins when I try to visit my website; it seems that is connected to my site, appears a sign informing "loading" which never ends and finally nothing is showing!
What am I doing wrong?

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veronique_heredis
Site Admin
Posts: 376
Joined: Mon Jan 29, 2018 9:17 am

Re: I can not see my tree online

Post by veronique_heredis » Tue Oct 21, 2014 9:57 am

Your problem is due to greek characters in your genealogy.

If you agree, please send us your genealogy by private message we will try to find a solution.

First compress the folder(for exemple MyGenealogy.hmw) containing your genealogy and join it to the private message.

Regards

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