My Heredis file has disappeared

rosemaryd
Posts: 1
Joined: Fri Jan 13, 2017 6:59 am

My Heredis file has disappeared

Post by rosemaryd » Fri Jan 13, 2017 7:12 am

I have an iMac with the latest version of Heredis 2015 - including all the updates. I am using Sierra, and I am pretty sure I went from El Capitan to Sierra, but it's possible I missed out on El Capitan. I also have an up to date iPad app. My iPad has the latest IOS. I have recently acquired a MacBook Pro, but have not yet loaded Heredis on to it.

I have not used Heredis for a while - a few months maybe. Yesterday I tried to open it and there was no file to open. Nothing listed in the Recently Opened Files window. I am pretty sure my file was called Dearman Heredis File. I have searched my computer and cannot find it anywhere. I have also searched iCloud I think but it doesn't appear to be there either. However, when I opened my iPad app it was all there. What has happened? Where has all my data of over 1000 people gone? If it's on the iPad, why isn't it also on my computer?

I do have Time Machine on an External drive and this will be my last resort, but I cannot believe that all that data has just vanished into thin air.

Incidentally what is the file extension for my Heredis file, and where is it automatically stored? I'm guessing I can move it around, and I may have done so. But I have searched everywhere logical - My family history folder which has everything associated with my family history in it, Documents - even Dropbox which I rarely use. It is nowhere. Years of work - gone.

guid
Posts: 47
Joined: Wed Jun 06, 2012 5:44 pm
Location: Belgium

Re: My Heredis file has disappeared

Post by guid » Fri Jan 13, 2017 12:55 pm

Hi,
normal is everything in my documents, heredis.
Have you ever looked in finder?
Attachments
Schermafdruk 2017-01-13 13.58.37.png
Schermafdruk 2017-01-13 13.58.37.png (27.07 KiB) Viewed 7595 times
Gui
________________________________
iMac MacOs Catalina
MacBookPro MacOS Sierre
Iphone XS Max IOS 13.5.1
Ipad 13.5.1

jmsinla
Posts: 4
Joined: Fri Mar 06, 2015 11:34 pm

Re: My Heredis file has disappeared

Post by jmsinla » Tue May 16, 2017 10:31 pm

My work has also disappeared! The exact same thing happened as posted above.
Jo S

billdog
Posts: 361
Joined: Wed Jun 13, 2012 3:56 pm
Location: Staffordshire, England

Re: My Heredis file has disappeared

Post by billdog » Thu May 18, 2017 3:30 pm

Jo,
As gui points out you should be looking for .hmw files.

I wonder if you have elected to save files to iCloud which does not back them up but saves them there.

I did this and could not locate them (I must restore them to my Mac) but searching for .hmw in Finder should locate them if that is the case.
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Memory: 4.0 GB
Mac OS High Sierra 10.13.6

Model name iPad Air 2
iOS 13.4

jmsinla
Posts: 4
Joined: Fri Mar 06, 2015 11:34 pm

Re: My Heredis file has disappeared

Post by jmsinla » Tue May 23, 2017 12:42 am

i believe I have correctly reinstalled Heredis 2014. All my data files are on the Heredis website. how do I get them back to my computer?

Jo S

jmsinla
Posts: 4
Joined: Fri Mar 06, 2015 11:34 pm

Re: My Heredis file has disappeared

Post by jmsinla » Tue May 23, 2017 9:18 pm

I have searched my entire MAC for hmw files of which there are none. However, when I visit heredis online and my webpage, all my files are there. The question is, how do I download all those files to my MAC so I can read, add & edit them in the Heredis app on my MAC?
I have also checked iCloud and don't see them there.

User avatar
aude_heredis
Site Admin
Posts: 42
Joined: Wed Nov 05, 2014 11:21 am

Re: My Heredis file has disappeared

Post by aude_heredis » Wed May 24, 2017 8:20 am

Hi,
Can you give me the url address of your heredis online webpage so I can retrieve the file for you?


User avatar
veronique_heredis
Site Admin
Posts: 374
Joined: Mon Jan 29, 2018 9:17 am

Re: My Heredis file has disappeared

Post by veronique_heredis » Thu Jun 15, 2017 2:17 pm

I sent you a private message

kmilkman
Posts: 1
Joined: Wed Jul 04, 2018 2:53 pm

Re: My Heredis file has disappeared

Post by kmilkman » Thu Jul 05, 2018 12:50 am

Same issue here if someone could help.

http://h3-online.heredis.com/en/kmilkma ... _tree/home

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest