Error updating my herdis file

A question when using your software, an installation problem, a function that seems to be non-existent... Ask all your questions about your version here ... we will answer!
* Please try to be as specific as possible.
Post Reply
Posts: 23
Joined: Fri Feb 14, 2014 11:11 am
Location: Oslo, Norway

Error updating my herdis file

Post by pursin » Sun Dec 16, 2018 11:15 am


Can't uppdate with my new *.hwmz file to my Androide devices. It stops after a shorth try with a error message: Unable to import family tree. Using v.2019.66


User avatar
Posts: 214
Joined: Mon Jan 29, 2018 9:14 am

Re: Error updating my herdis file

Post by mike » Sun Dec 16, 2018 2:06 pm


- Desktop, i7 3,6 Ghz, 16 Go RAM, W10 Pro(64)
- Laptop, W10 Family(64)

teach a man to fish and you feed him for a lifetime

Posts: 1
Joined: Sun Dec 23, 2018 4:26 am

Re: Error updating my herdis file

Post by cboyce » Mon Jan 14, 2019 12:54 am

I was able to upload from the Windows version to my Android phone when I only had a few entries. Now I have entered more data I am getting the error 'Unable to import family tree' when attempting to import. The progress bar looks like it gets about half way through prior to the error message being displayed.
Please help

Posts: 51
Joined: Mon Jan 29, 2018 11:35 am

Re: Error updating my herdis file

Post by mimalo35 » Mon Jan 14, 2019 2:33 pm


The current version of Heredis for Android is : 2019.67 to download from the Play store of your device.

Since this update and Windows updates, a bug concerning the import and export of data is actually established, including on French versions.

:arrow: In the meantime, prefer the option: "Share on the local network".

Your PC and your Android device must be on the same Wifi network.

Thank you for completing your hardware and software signature for futures exchanges.

You can finally contact Heredis by the following form :

AMD Phénom II X6-3,20 Ghz-SSD Corsair 180 Gb-12 Gb Ram
Windows 10 Pro-Version 2004-19041.264-WFE 120.2202.130.0
Galaxy Tab S3-Android 9-One UI 1.1
Pixel 3 XL-Android 10-QQ3A.200605.001
Heredis for Windows 20.2 Pro
Heredis for Android 2020.81

Posts: 1
Joined: Mon Jun 01, 2020 5:47 am

Re: Error updating my herdis file

Post by peralta » Mon Jun 01, 2020 5:49 am

Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests