Error updating my herdis file

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pursin
Posts: 23
Joined: Fri Feb 14, 2014 11:11 am
Location: Oslo, Norway

Error updating my herdis file

Post by pursin » Sun Dec 16, 2018 11:15 am

Hi!

Can't uppdate with my new *.hwmz file to my Androide devices. It stops after a shorth try with a error message: Unable to import family tree. Using v.2019.66

Per

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mike
Posts: 90
Joined: Mon Jan 29, 2018 9:14 am

Re: Error updating my herdis file

Post by mike » Sun Dec 16, 2018 2:06 pm

Regards.
Mike


- Desktop, 3,6 Ghz, 16 Go RAM, 2x26''=1920x2400 Screen, 1 To SSD + 2x1 To HDD RAID1, Windows 10 Pro(64)
- Laptop, Windows 10 Family (64)

cboyce
Posts: 1
Joined: Sun Dec 23, 2018 4:26 am

Re: Error updating my herdis file

Post by cboyce » Mon Jan 14, 2019 12:54 am

I was able to upload from the Windows version to my Android phone when I only had a few entries. Now I have entered more data I am getting the error 'Unable to import family tree' when attempting to import. The progress bar looks like it gets about half way through prior to the error message being displayed.
Please help

mimalo35
Posts: 13
Joined: Mon Jan 29, 2018 11:35 am
Location: Saint-Malo (35) - France

Re: Error updating my herdis file

Post by mimalo35 » Mon Jan 14, 2019 2:33 pm

Hello,

The current version of Heredis for Android is : 2019.66 to download from the Play store of your device.

Since this update and Windows updates, a bug concerning the import and export of data is actually established, including on French versions.

:arrow: In the meantime, prefer the option: "Share on the local network".

Your PC and your Android device must be on the same Wifi network.

Thank you for completing your hardware and software signature for futures exchanges.

You can finally contact Heredis by the following form :

:arrow: https://www.heredis.com/en/contact-customer-service/
Processeur Amd Phénom II X6 - 1090 T - 3,20 GHz - SSD Corsair Force GS - 180 GB - 12 GB Ram
Windows 10 Pro - Software version 1809 - OS : 17763.253
Heredis 19.2 Pro
Galaxy Tab S3 - (SM-T820) - Android 8.0
Heredis Android 2019.66

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