Problems importing file to heredis andriod

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ianm7
Posts: 3
Joined: Thu Nov 23, 2017 7:04 pm

Problems importing file to heredis andriod

Post by ianm7 » Fri Nov 24, 2017 12:21 pm

I have just brought Heredis and imported a gedcom file.

I have prepared the file for Andriod, put it on Google Drive and opened Heredis. I picked the file to import but Heredis fails to import it. I have seen it get about 25% through an import then stop and on occasions return to the load screen immediately.

I'm using a samsung s7 edge and the import file is about 1gb.

Any ideas what may be wrong?

ianm7
Posts: 3
Joined: Thu Nov 23, 2017 7:04 pm

Re: Problems importing file to heredis andriod

Post by ianm7 » Sun Dec 03, 2017 9:44 am

Nudge...

Can someone from Heredis answer this question or supply a support email address.?

billdog
Posts: 344
Joined: Wed Jun 13, 2012 3:56 pm
Location: Staffordshire, England

Re: Problems importing file to heredis andriod

Post by billdog » Sun Dec 03, 2017 10:33 am

Unfortunately your chasing up your query (and this comment by me) means it won’t show in the list of unanswered queries so will get even less chance of being noticed.

Lack of (prompt) support is Heredis’s Achilles Heel and I worry that as more languages are supported that support will be spread even thinner.

I love this software but feel its customers deserve better support.
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veronique_heredis
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Re: Problems importing file to heredis andriod

Post by veronique_heredis » Wed Dec 13, 2017 8:25 am

@ianm7

Could you try to share your family tree between Heredis on your computer and your mobile.

1) launch Heredis on your mobile
2) Launch Heredis on your computer and open your family tree
3) Check followiing points before sharing viewtopic.php?f=18&t=4092
3) Select File menu > Share on local Network
- select your Android device
- click on Share button
4) accept to receive the file on your mobile

ianm7
Posts: 3
Joined: Thu Nov 23, 2017 7:04 pm

Re: Problems importing file to heredis andriod

Post by ianm7 » Thu Dec 14, 2017 4:33 pm

veronique_heredis_en wrote:
Wed Dec 13, 2017 8:25 am
@ianm7

Could you try to share your family tree between Heredis on your computer and your mobile.

1) launch Heredis on your mobile
2) Launch Heredis on your computer and open your family tree
3) Check followiing points before sharing viewtopic.php?f=18&t=4092
3) Select File menu > Share on local Network
- select your Android device
- click on Share button
4) accept to receive the file on your mobile
Hi,

I tried these instructions including those in the link to the other post but Heredis PC doesn't "see" my mobile during the "share by network". I thought it might be something to do with my firewall, (Norton Security), I changed a number of the setting to no avail, I even switched the firewall off to see if that made any difference, it didn't.

Any other ideas?

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veronique_heredis
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Posts: 369
Joined: Mon Jan 29, 2018 9:17 am

Re: Problems importing file to heredis andriod

Post by veronique_heredis » Fri Dec 15, 2017 8:00 am

Try to temporarily disable Norton Security and retry share function.

aussiepete
Posts: 10
Joined: Fri Jan 26, 2018 11:47 pm

Re: Problems importing file to heredis andriod

Post by aussiepete » Sat Jan 27, 2018 12:01 am

I have been having a similar problem sharing between heredis ios app and the heredis android app. Very occasionally it works but most times when I try to share file on local network in the ios app it detects the android device but then when I try to share file to the android device the android app locks up.

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veronique_heredis
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Posts: 369
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Re: Problems importing file to heredis andriod

Post by veronique_heredis » Mon Jan 29, 2018 10:29 am

Please check the version of your Android application ? You should have 2018.64, this new version was blocked on the PlayStore until past week.

Retest sync function.

aussiepete
Posts: 10
Joined: Fri Jan 26, 2018 11:47 pm

Re: Problems importing file to heredis andriod

Post by aussiepete » Mon Jan 29, 2018 9:27 pm

I am using the latest version 2018.64. The sync function in ios app doesn't seem to do anything. I click on the synchronization button in the ios app but nothing appears on the app on the android device. I try to share file from ios app to android device by clicking on share on local network in ios app and my android device is visible but cannot be selected, it appears greyed out most times. See attached screenshot. Sometimes it then changes to waiting then when I click share in ios app the android app locks up.
Attachments
image1.PNG
Screenshot from ios app
image1.PNG (56.5 KiB) Viewed 4372 times

steinar
Posts: 5
Joined: Fri Feb 10, 2017 1:05 pm

Re: Problems importing file to heredis andriod

Post by steinar » Mon Jul 29, 2019 2:59 pm

After importing a file Heredis is loosing the information between generations and family lines.
The connection between person does not show anymore!?
I have generated a Gedcom file and this is again imported to Heredis 2019.
Looking in the file I don's see father and mother line back nor when I open a new name. It is simply gone.

Can someone tell me what is wrong or how to solve this??

Heredis is counting all names and families so it must be something I am missing. Please help me.

Regards
Steinar from Norway

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