File gone after most recent 2017 recent update

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pitchford
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File gone after most recent 2017 recent update

Post by pitchford » Fri Oct 20, 2017 12:37 am

I have Windows 10 on a Surface Pro. I have been using Heredis 2017. Since the most recent update, I now have no family file on this Surface Pro as far as I can tell. I have searched everywhere. Did the most recent update erase the main family file along with the previous version? How do I get it back?

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veronique_heredis
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Re: File gone after most recent 2017 recent update

Post by veronique_heredis » Mon Oct 23, 2017 12:09 pm

I don't understand when you say
pitchford wrote:
Fri Oct 20, 2017 12:37 am
Since the most recent update
because the last update for Heredis 2017 World is from mars 2017. Are you talking about Windows 10 update or Heredis 2017 update ?

pitchford
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Re: File gone after most recent 2017 recent update

Post by pitchford » Mon Oct 23, 2017 4:59 pm

I have Heredis Version 17.4 and Windows 10 Pro Version 1703. Still not sure how my data file was deleted or how to find it if it wasn't deleted as a search comes up empty when I click open a Heredis file. Although two very old gedcom files appear if I click open a gedcom file. Have been a Heredis customer for several years.

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veronique_heredis
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Re: File gone after most recent 2017 recent update

Post by veronique_heredis » Tue Oct 24, 2017 7:31 am

From the homepage, click on "Search File on Hard Drive" and let Heredis find all files stored on your hard drive.
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pitchford
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Re: File gone after most recent 2017 recent update

Post by pitchford » Tue Oct 24, 2017 5:20 pm

I tried that and unfortunately it only found two .ged files from 2016 that I had previously saved to share. No Heredis files came up.

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mike-en
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Re: File gone after most recent 2017 recent update

Post by mike-en » Tue Oct 24, 2017 7:12 pm

Where (what address) did you record your heredis files ?
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

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veronique_heredis
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Re: File gone after most recent 2017 recent update

Post by veronique_heredis » Wed Oct 25, 2017 6:45 am

Perhaps your file is stored on an USB drive or USB Key ?

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