[FIXED]Heredis program terminating unexpectedly

Post Reply
pursin
Posts: 27
Joined: Fri Feb 14, 2014 11:11 am
Location: Oslo, Norway

[FIXED]Heredis program terminating unexpectedly

Post by pursin » Sun Jun 10, 2018 3:01 pm

When I am trying to merge to person I got this message.
It are in French (?) in my english Herdis (!). Hvat does this massage say and what is wrong. How kan I fix it?

mvh Per Ursin
Attachments
Ta inn hele skjermen 10.06.2018 164752.jpg
Ta inn hele skjermen 10.06.2018 164752.jpg (224.82 KiB) Viewed 4007 times

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Heredis program terminating unexpectedly

Post by daniel-d » Mon Jun 11, 2018 12:26 pm

Hello,
What happens after the message?
Is the merger carried out or not?

Regards

pursin
Posts: 27
Joined: Fri Feb 14, 2014 11:11 am
Location: Oslo, Norway

Re: Heredis program terminating unexpectedly

Post by pursin » Mon Jun 11, 2018 12:43 pm

When I clik OK the program terminate og nothing is done. I had to start Heredis all over again. Can you translate the message to english for me? I dont read french.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Heredis program terminating unexpectedly

Post by daniel-d » Mon Jun 11, 2018 12:53 pm

Message: "An anomaly has occurred, this file must be closed. Click OK to close the file".
Can you please reset the Heredis preferences in both devices, by restarting Heredis while holding down Ctrl until you see a message inviting you to reset your preferences, release CTRL and click on Yes.

Regards

pursin
Posts: 27
Joined: Fri Feb 14, 2014 11:11 am
Location: Oslo, Norway

Re: Heredis program terminating unexpectedly

Post by pursin » Mon Jun 11, 2018 2:55 pm

Now I have done the Reset but noe change. I get the same massage, and the program teminates.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Heredis program terminating unexpectedly

Post by daniel-d » Tue Jun 12, 2018 8:03 am

Dear Per,
We are very sorry that you have been experiencing difficulty using Heredis.
I'll send you a private message, please have a look at your "Private Mesaages" Box.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Heredis program terminating unexpectedly

Post by daniel-d » Wed Jun 13, 2018 1:49 pm

Please check your inbox.

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests