Page 1 of 1

[FIXED]Heredis program terminating unexpectedly

Posted: Sun Jun 10, 2018 3:01 pm
by pursin
When I am trying to merge to person I got this message.
It are in French (?) in my english Herdis (!). Hvat does this massage say and what is wrong. How kan I fix it?

mvh Per Ursin

Re: Heredis program terminating unexpectedly

Posted: Mon Jun 11, 2018 12:26 pm
by daniel-d
Hello,
What happens after the message?
Is the merger carried out or not?

Regards

Re: Heredis program terminating unexpectedly

Posted: Mon Jun 11, 2018 12:43 pm
by pursin
When I clik OK the program terminate og nothing is done. I had to start Heredis all over again. Can you translate the message to english for me? I dont read french.

Re: Heredis program terminating unexpectedly

Posted: Mon Jun 11, 2018 12:53 pm
by daniel-d
Message: "An anomaly has occurred, this file must be closed. Click OK to close the file".
Can you please reset the Heredis preferences in both devices, by restarting Heredis while holding down Ctrl until you see a message inviting you to reset your preferences, release CTRL and click on Yes.

Regards

Re: Heredis program terminating unexpectedly

Posted: Mon Jun 11, 2018 2:55 pm
by pursin
Now I have done the Reset but noe change. I get the same massage, and the program teminates.

Re: Heredis program terminating unexpectedly

Posted: Tue Jun 12, 2018 8:03 am
by daniel-d
Dear Per,
We are very sorry that you have been experiencing difficulty using Heredis.
I'll send you a private message, please have a look at your "Private Mesaages" Box.

Re: Heredis program terminating unexpectedly

Posted: Wed Jun 13, 2018 1:49 pm
by daniel-d
Please check your inbox.