Source List Disappeared - TECHNICAL SUPPORT FROM HEREDIS WANTED

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Source List Disappeared - TECHNICAL SUPPORT FROM HEREDIS WANTED

Post by cmelanie » Mon Jan 15, 2018 6:02 am

Hi there,

I have opened my Heredis file as usual this morning but my source list appears blank. It still shows a total of 312 sources but says 0/312 at the bottom of the list. I have another file which I have tried opening and this is fine and shows all the sources as normal. Also the media list appears blank as well. Is there a way of recovering my sources and media please? I have no idea why they have disappeared.

Thanks
Mel
Last edited by cmelanie on Wed Jan 17, 2018 2:07 pm, edited 1 time in total.

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Re: Source List Disappeared

Post by cmelanie » Tue Jan 16, 2018 6:00 am

Could I please have some technical support on this? I'm unable to use the Heredis until this is resolved.

Thanks
Mel

User avatar
philippe_heredis
Site Admin
Posts: 41
Joined: Sat Jul 07, 2012 4:42 pm

Re: Source List Disappeared

Post by philippe_heredis » Tue Jan 16, 2018 1:39 pm

Quit Heredis and launch it while holding down the 'Alt' key.
A message should appear in the upper right corner of your screen, saying that the preferences have been reset.
Does it solve your problem?
Regards,

Philippe
BSD Concept

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Re: Source List Disappeared

Post by cmelanie » Tue Jan 16, 2018 4:23 pm

Thanks for your suggestion. I launched Heredis holding down the alt key but the source and media lists are still blank.

billdog
Posts: 362
Joined: Wed Jun 13, 2012 3:56 pm
Location: Staffordshire, England

Re: Source List Disappeared

Post by billdog » Tue Jan 16, 2018 6:20 pm

If you go to TOOLS - Source Index
Are the Sorces listed there?
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Memory: 4.0 GB
Mac OS High Sierra 10.13.6

Model name iPad Air 2
iOS 13.4

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Re: Source List Disappeared

Post by cmelanie » Wed Jan 17, 2018 5:26 am

No still says 0/312 at bottom but none appear in list. If I select unused sources in side panel - one source appears. If I select sources linked to primary person then the 3 correct sources appear for this filter too. But none appear for any of the other filters.

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Re: Source List Disappeared

Post by cmelanie » Wed Jan 17, 2018 12:49 pm

I would really like an answer from Heredis on this issue. There is no other way to get in touch with a technical team and this is a problem that is unresolved with the software for three days now. Please could I have some technical advice?

billdog
Posts: 362
Joined: Wed Jun 13, 2012 3:56 pm
Location: Staffordshire, England

Re: Source List Disappeared - TECHNICAL SUPPORT FROM HEREDIS WANTED

Post by billdog » Wed Jan 17, 2018 3:11 pm

It obviously knows there are 312 sources so why are they not showing?
Sends a bit basic but could you check that in the Sources pane there is nothing entered into the Search window and the drop down list is st to All Sources.

But come on BSD help your customer.
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Memory: 4.0 GB
Mac OS High Sierra 10.13.6

Model name iPad Air 2
iOS 13.4

cmelanie
Posts: 7
Joined: Thu Nov 23, 2017 5:26 pm

Re: Source List Disappeared - TECHNICAL SUPPORT FROM HEREDIS WANTED

Post by cmelanie » Thu Jan 18, 2018 6:22 am

Hi billdog, thanks for your suggestions. No iI'm afraid there is nothing in the search bar. If only it was that simple - still fed up as I cannot use the software until the problem is solved!

User avatar
mike-en
Posts: 948
Joined: Wed May 31, 2017 8:01 am

Re: Source List Disappeared - TECHNICAL SUPPORT FROM HEREDIS WANTED

Post by mike-en » Thu Jan 18, 2018 8:12 pm

cmelanie wrote:
Thu Jan 18, 2018 6:22 am
Hi billdog, thanks for your suggestions. No iI'm afraid there is nothing in the search bar. If only it was that simple - still fed up as I cannot use the software until the problem is solved!
Perhaps should you try viewtopic.php?f=19&t=4480&p=11271&hilit=alt#p11271 ?
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

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