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Unable to import GEDCOM [fixed]

Posted: Mon Jul 23, 2018 1:05 pm
by fjoanne
I have just purchased this product and cannot import the GEDCOM file. I have tried both ways; from the program and by clicking on the link but it will not convert the GEDCOM file correctly, throwing up a fatal error, [Ligne 242135] : <fatal error> ContextStack.Top() on empty storage ( 1 NAME Ancestry.com )
This GEDCOM file has been successfully imported into Family Tree Builder before. I was hoping for more with Heredis. Any suggestions?

Jo Fitz
Georgia, USA

Re: Unable to import GEDCOM

Posted: Tue Jul 24, 2018 1:41 pm
by scharlotte
Hello,

Please look at your private messages, I've sent you a link to send us your file, we need to look at it.

Thanks and have a great day.

Best regards,

Heredis Tech Support

Re: Unable to import GEDCOM

Posted: Wed Jul 25, 2018 7:14 am
by scharlotte
Hello,

Your file is now working, we have sent you by PM the link to download it.

Have a great day.

Best regards,

Heredis Tech Support

Re: Unable to import GEDCOM

Posted: Wed Jul 25, 2018 8:29 am
by mike

Re: Unable to import GEDCOM

Posted: Wed Jul 25, 2018 8:36 am
by scharlotte
Hi Mike,

There was a typing error inside this GEDCOM file.
Each code is individual and differs with each GEDCOM.
So, if a customer's GEDCOM doesn't work, all he can do is to send us the file and we'll fix it.

Have a nice day.

Best regards,

Heredis Team Support

Re: Unable to import GEDCOM

Posted: Wed Jul 25, 2018 11:25 am
by mike
Thanks …

Re: Unable to import GEDCOM

Posted: Thu Jul 26, 2018 10:24 pm
by fjoanne
Thank you, Charlotte - I would never have been able to fix that myself. You'd think a direct download would be free of spelling errors! My tree is imported without issue and looks great. Thank you again.

Jo Fitz

Re: Unable to import GEDCOM

Posted: Fri Jul 27, 2018 6:53 am
by scharlotte
Thank you fjoanne, that's why we're doing this job ahah !

Have a nice day !

Best regards,

Heredis Tech Support