Problem with Familysearch

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nicnben
Posts: 6
Joined: Sun Apr 03, 2016 7:22 am

Problem with Familysearch

Post by nicnben » Sat Mar 31, 2018 1:07 pm

Hi
I am using the new Familysearch feature quite a lot. it's very helpful.

But sometimes, the system does not give any answer and keeps on searching showing a blinking circle for ever. How can I stop this ? The only workaround i found was to close heredis but it is rather annoying as you loose your work. How can I do a clean "stop and close" of Familysearch .

Can you help me please

Rgds

Francois

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daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Problem with Familysearch

Post by daniel-d » Thu Apr 05, 2018 9:41 am

Hello,
Can you try to reset your preferences, by restarting Heredis while holding down CTRL until you see a message inviting you to reset your preferences, release CTRL and click on Yes.
After that please delete the cookies from your browser.

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