Problems interfacing

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ampolarbear
Posts: 1
Joined: Fri Jun 29, 2018 12:07 pm

Problems interfacing

Post by ampolarbear » Fri Jun 29, 2018 12:22 pm

Hi, I've been a busy bee on FamilySearch and now I cannot update Heredis, even the latest download made today. previously I had 600+ people in my tree and 3 days ago I could tell it to download 50 generations, no problem. However now I get constant hangups and no response. By a process of elimination I can get back 22 generations, about 1000 people, but 23 generations (about 1500) just crashes. As for further it counts up to about 15000 ancestors and crashes, I've left it on overnight and nothing. Any ideas? :cry: :cry: :cry:

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daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: Problems interfacing

Post by daniel-d » Tue Jul 10, 2018 6:46 am

Dear Customer,
We are very sorry that you have been experiencing difficulty importing your GEDCOM file in to Heredis.

I'll send you a private message, please have a look at your "Private Mesaages" Box.

Regards

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