FamilySearch does not work with new files

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Posts: 12
Joined: Mon May 07, 2018 4:21 pm

FamilySearch does not work with new files

Post by jhowsley » Tue May 07, 2019 6:30 pm

Whenever I start a new family tree. I do the following:
Go to File and choose "New"

I am then prompted for the first name of the tree. I enter all the information I have about the person.

Then I go to the Search tab. I click FamilySearch button.

After I login to FamilySearch

When I see that the person is not linked, I choose the "Primary Person" tab.

I then press the "Search" button

The Search begins. It keeps searching and searching and searching never returning any results. The process seems stuck. I finally have to force quit the application. Is anyone else experiencing this problem? If so, is there a fix? If it is a problem, has Heredis addressed it. Does FamilySearch know there is a problem with their process? I am just wondering it is me or my computer. Thanks, Jeff

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Re: FamilySearch does not work with new files

Post by mike » Wed May 08, 2019 4:41 am


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