Preferred Picture

Post Reply
Posts: 25
Joined: Mon Oct 27, 2014 2:45 pm

Preferred Picture

Post by kmac » Mon Jul 30, 2018 2:35 pm

I know that, SUPPOSEDLY, I can click the star icon that denotes the preferred picture status and have it applied. This does not work for me! The star icon is grayed out and nothing happens when I click on it. I try re-arranging the pictures in the media window, but no joy. Is this a known problem, or just for me?


User avatar
Site Admin
Posts: 22
Joined: Tue Jul 03, 2018 6:53 am

Re: Preferred Picture

Post by scharlotte » Tue Aug 07, 2018 12:28 pm


Have you tried taking off all the medias for the concerned person and then putting them back ?
Then you'll be able to click on the star.

Have a nice day.

Best regards,

Heredis Tech Support
Heredis Team
Technical Support

Posts: 16
Joined: Thu Mar 28, 2013 6:55 pm

Re: Preferred Picture

Post by marcirish » Sat Sep 29, 2018 11:50 pm

This seems like a clunky solution. I don’t think the solution should be delete all the pictures and the put them back. Surely, the programmers can detect a bug like this.


Posts: 47
Joined: Wed Jun 06, 2012 5:44 pm
Location: Belgium

Re: Preferred Picture

Post by guid » Sun Sep 30, 2018 8:21 am

@Kathy, does this occur with all files or only the medias for the concerned person? I have no problems with me.
Personally, I do not think of a bug.
See the Heredis answer and test it out.
iMac MacOs Catalina
MacBookPro MacOS Sierre
Iphone XS Max IOS 13.5.1
Ipad 13.5.1

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest