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Preferred Picture

Posted: Mon Jul 30, 2018 2:35 pm
by kmac
I know that, SUPPOSEDLY, I can click the star icon that denotes the preferred picture status and have it applied. This does not work for me! The star icon is grayed out and nothing happens when I click on it. I try re-arranging the pictures in the media window, but no joy. Is this a known problem, or just for me?

Kathy

Re: Preferred Picture

Posted: Tue Aug 07, 2018 12:28 pm
by scharlotte
Hi,

Have you tried taking off all the medias for the concerned person and then putting them back ?
Then you'll be able to click on the star.

Have a nice day.

Best regards,

Heredis Tech Support

Re: Preferred Picture

Posted: Sat Sep 29, 2018 11:50 pm
by marcirish
This seems like a clunky solution. I don’t think the solution should be delete all the pictures and the put them back. Surely, the programmers can detect a bug like this.

Thanks.

Re: Preferred Picture

Posted: Sun Sep 30, 2018 8:21 am
by guid
@Kathy, does this occur with all files or only the medias for the concerned person? I have no problems with me.
Personally, I do not think of a bug.
See the Heredis answer and test it out.