FamilySearch interface with Heredis is not working

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jhowsley
Posts: 12
Joined: Mon May 07, 2018 4:21 pm

FamilySearch interface with Heredis is not working

Post by jhowsley » Mon Aug 27, 2018 10:09 pm

This morning I tried to log into FamilySearch through Heredis and am unable to get response from FamilySearch. I can log on to FamilySearch using a browser. However, my log in information is not be being passed thru to FamilySearch within Heredis. Thanks, Jeff

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daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: FamilySearch interface with Heredis is not working

Post by daniel-d » Tue Aug 28, 2018 6:23 am

Dear Customer,
Thank you for your post.

We are very sorry that you have been experiencing difficulty accessing FamitySearch across Heredis.
We are currently investigating this issue with FamilySearch to find a solution as soon as possible.

We apologize for the inconvenience.

Regards

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daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: FamilySearch interface with Heredis is not working

Post by daniel-d » Wed Aug 29, 2018 7:59 am

Dear Customer,
We inform you that the connection to FamilySearch has been restored.

Regards

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