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Can't convert older Heredis file

Posted: Wed Mar 04, 2020 5:06 pm
by edonker
Today I decided to upgrade my Heredis 2015 to the latest version, Heredis 2020. I bought the upgrade package, installed it and activated it to my account. So far so good.

Now, when I want to open the Heredis file I have created using Heredis 2015 I choose "Open a Heredis file", select the .heredis file that was created in Heredis 2015 and when I click "Open" I get the following message:

"This file was created with a previous version of Heredis. It will be converted. When the file is converted to the last Heredis format, earlier versions of Heredis will be unable to open it. Do you want to continue?"

When I click on "Yes", a second instance of Heredis 2020 opens and in this second Heredis 2020 it will ask me the same question about converting the file. If I click "Yes" again in the second program, a third instance of Heredis 2020 opens and the same question comes up. This will go on indefinately until I close them all. But the file is never really opened.

So what is going wrong here and how can I fix it so that I can work in Heredis 2020 with my data from Heredis 2015?

Re: Can't convert older Heredis file

Posted: Wed Mar 04, 2020 8:40 pm
by mike
Could you first download again H2020 from https://www.heredis.com/en/support/lear ... r/#patches
and reinstall it ...

Is it better now ?
If not, can you show the content of the directory (myfile).hmw ?

Eventually I will ask you to send me your *.heredis fils for analysis if you would agree ...
My e-mail address : XXXXXXXXXXXXXXXXXXXXXXXXXX

Re: Can't convert older Heredis file

Posted: Thu Mar 05, 2020 7:44 pm
by edonker
Hi Mike,

Thank you for your reply. I have tried reinstalling H2020 from the link you provided but unfortunately the problem is still there.

The content of the directory is just two files and one folder:

Media <-- folder
Donker.bak <-- file
Donker.heredis <-- file

i must say I am also in contact with Heredis support. I did not read their message about contact support until after I posted my question here.

Re: Can't convert older Heredis file

Posted: Fri Mar 06, 2020 5:23 am
by mike
edonker wrote:
Thu Mar 05, 2020 7:44 pm
i must say I am also in contact with Heredis support.
Let us know if they suceed to help you ...

Re: Can't convert older Heredis file

Posted: Tue Mar 10, 2020 3:41 pm
by edonker
mike wrote:
Fri Mar 06, 2020 5:23 am
Let us know if they suceed to help you ...
Yes, they did. Had to send them my file and they converted it for me. Thank you for your assistance.