Login for license not accepted

Post Reply
Posts: 3
Joined: Sun May 03, 2020 6:28 pm

Login for license not accepted

Post by qramona » Sun May 03, 2020 7:57 pm


I just purchased a Heredis 2020 license, but the software doesn't accept my login - did anyone have this problem before? Does anyone have an idea what I could try (restarting of the computer didn't help)?

The same login works here and on Heredis online. Is there a way to enter the license number after all if the login doesn't work in the software?

I wanted to continue/start working on a GEDCOM file with more than 50 people directly and now I'm sad I have to wait for this to be fixed :(

Thanks for any tips!

Best, Ramona

User avatar
Posts: 243
Joined: Mon Jan 29, 2018 9:14 am

Re: Login for license not accepted

Post by mike » Mon May 04, 2020 4:22 am

ask the sales people : viewtopic.php?f=24&t=4791

AuroraR8 : Intel Core i9-9900K 3,60 GHz - RAM 16 Go - SSD 1 To + RAID1 2 DD 1 To - Inverter 510 W
W10 Pro - Firefox - McAfee LiveSafe
Heredis EN + FR

Post Reply

Who is online

Users browsing this forum: No registered users and 1 guest