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Login for license not accepted

Posted: Sun May 03, 2020 7:57 pm
by qramona

I just purchased a Heredis 2020 license, but the software doesn't accept my login - did anyone have this problem before? Does anyone have an idea what I could try (restarting of the computer didn't help)?

The same login works here and on Heredis online. Is there a way to enter the license number after all if the login doesn't work in the software?

I wanted to continue/start working on a GEDCOM file with more than 50 people directly and now I'm sad I have to wait for this to be fixed :(

Thanks for any tips!

Best, Ramona

Re: Login for license not accepted

Posted: Mon May 04, 2020 4:22 am
by mike
ask the sales people : viewtopic.php?f=24&t=4791