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Access violation - error message - Help please

Posted: Tue May 05, 2020 2:50 pm
by dorothea
Hello
When starting Heredis I’m getting the error message:
“Access violation at address 04E0F54C in module HEngine.bpl , Execution of address 04E0F54C”

When I click OK, this message shows up:
“External exception EEFFACE”

When I click OK on that, Herdis looks all wrong!

I’m using a PC and running Windows 10 and Heredis 2020. I have been using this version since it was launched and have been very satisified.

Can anyone please tell me what to do?
Thank you!

dorothea

Re: Access violation - error message - Help please

Posted: Tue May 05, 2020 4:10 pm
by mike
Try to launch Heredis while holding down the CTRL key until you gat a message to the effect of reinitializing the preferences …
Is it better ?

Re: Access violation - error message - Help please

Posted: Tue May 05, 2020 4:58 pm
by dorothea
Thank you, yes. It worked!
dorothea