Syncing: PC Windows 7, iPad & iPhone

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 6:41 am

Hello,

I have just purchased Heredis Windows version and have the App on my iPad and iPhone with the desire to sync all three devices.

This has currently proven to be unsuccessful.

On PC: sometimes it shows the other devices, sometimes it states that I need to install Bonjour [already installed!!] - the link given is broken

On iPad & iPhone: sometimes recognises other devices, sometimes doesn't

When other devices are found I get a message stating 'waiting for signal', which does not change.

I am starting to wonder whether this has all been a waste of money!

Any help would be useful.

Best regards,

Trevor

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mike-en
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Joined: Wed May 31, 2017 8:01 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by mike-en » Fri Jul 20, 2012 6:58 am

Have you followed the instructions given in http://www.heredis.com/download/Fiche-t ... hro-US.pdf ?
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 7:10 am

Mike,

Yes I have

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mike-en
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Re: Syncing: PC Windows 7, iPad & iPhone

Post by mike-en » Fri Jul 20, 2012 7:24 am

Do you have an Heredis genealogical file open on one of your devices ? (PC, iPad or iPhone)
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 7:27 am

Yes, in accordance with 'know more about synchronization'

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 7:44 am

Synchronisation has been achieved now between iPad to iPhone and iPhone to iPad.

Still no synchronisation between these devices and PC running Windows 7

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 8:44 am

Even after uninstalling and reinstalling iTunes still get the following when trying to sync from PC:

'Bonjour Service From Apple is not installed on your Computer. This service is required to synchronize with other devices - click here to install'

When clicking the link as indicated get the following:

'This is somewhat embarrassing, isn’t it?
It seems we can’t find what you’re looking for. Perhaps searching, or one of the links below, can help.'

Is there a known problem with the syncronisation of a PC running Windows 7? and if so when will it be resolved?

Best regards,

Trevor

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mike-en
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Re: Syncing: PC Windows 7, iPad & iPhone

Post by mike-en » Fri Jul 20, 2012 8:58 am

iTunes curent version is 10.6.3.25 ; is it the case with you ?

(I have no problem syncing from/to between my PC (W7) and iPad (iOS 5.1.1) or MacBook
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 9:14 am

Yes same iTunes version! I will go through the exercise of uninstalling and re-installing iTunes again.

Is someone going to repair the 'click' link that doesn't work?

trevorp3
Posts: 29
Joined: Fri Jul 20, 2012 6:31 am

Re: Syncing: PC Windows 7, iPad & iPhone

Post by trevorp3 » Fri Jul 20, 2012 10:10 am

iTunes re-installed with the latest version. Still unable to sync with PC running Windows 7. Keep on getting prompt to install Bonjour [which is already installed]

I would appreciate some help in resolving this problem.

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