Sync w/ iPhone5

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newbee
Posts: 2
Joined: Tue Feb 11, 2014 3:02 pm

Sync w/ iPhone5

Post by newbee » Tue Feb 11, 2014 3:06 pm

iPhone does not show up on the Sync devices (either wifi or USB)
Details:
iPhone 5; iOS 7.0.4
Windows 7

Heredis App version 7655
Heredis 2014

I have tried a lot of things including disabling firewall and virus protection on my computer.

Please help

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veronique_heredis
Site Admin
Posts: 374
Joined: Mon Jan 29, 2018 9:17 am

Re: Sync w/ iPhone5

Post by veronique_heredis » Tue Feb 11, 2014 3:49 pm

Could you retest synchronization following steps below please :
1) disable your firewall (Windows firewall or the firewall included in your antivirus)
2) launch Heredis on your PC and open your genealogy file
3) launch Heredis on your iPhone
4) from the PC, select Sync Wifi => do you see your iPhone in the list displayed ?

newbee
Posts: 2
Joined: Tue Feb 11, 2014 3:02 pm

Re: Sync w/ iPhone5

Post by newbee » Tue Feb 11, 2014 4:04 pm

Yes the wi-fi option now works. Thanks

natalia.w
Posts: 2
Joined: Tue Feb 18, 2014 9:54 am

Re: Sync w/ iPhone5

Post by natalia.w » Tue Feb 18, 2014 10:49 am

I had the same problem i was trying everything, but finally thanks to you i find a solution!
thanks a lot
nw

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