Heredis2014 -Installation failed on my portable

ocismor
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Heredis2014 -Installation failed on my portable

Post by ocismor » Sun Mar 09, 2014 12:56 am

I have purchased a Heredis 2014 for Windows (english version), 3 weeks ago.
I can't install it on my portable (HP Probool6560b with w7 professionel (french version). The message is "an error has been detected. please reinstall the software." I've tried many times but always the same message.
Then I installed the product on my desktop. it works on W8 (french version). And had no problem.
but I want to use it on my portable.
How can I find and solve the installation problem ?
Thanks for your help.

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mike-en
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Re: Heredis2014 -Installation failed on my portable

Post by mike-en » Sun Mar 09, 2014 3:04 pm

Could you transfer the installation file used on your desktop to the other PC and use it to install ?
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

ocismor
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Re: Heredis2014 -Installation failed on my portable

Post by ocismor » Sun Mar 09, 2014 11:37 pm

I've done it yet.
Then I try with older versions (2012 and another one).
all work on my desktop but none on my portable.
The HP probook runs with security tools as windows defender and office scan that I can't touch because there are managed by the information service.

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mike-en
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Re: Heredis2014 -Installation failed on my portable

Post by mike-en » Mon Mar 10, 2014 5:06 am

Ask your "Information service" to unlock the possibility to install programs ... 8-)
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

ocismor
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Joined: Sun Mar 09, 2014 12:33 am

Re: Heredis2014 -Installation failed on my portable

Post by ocismor » Fri Mar 14, 2014 11:21 pm

I can download and install a software yet with my access code but I can't stop running windows defender and/or office scan.
I wonder if this may explain my problem. I will ask my IS next week.
do you see any reason more ?

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Mon Mar 17, 2014 2:54 pm

I will contact you by private message

newbie2015
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Re: Heredis2014 -Installation failed on my portable

Post by newbie2015 » Tue Jan 06, 2015 6:38 am

Hello, I am also looking for help in terms of an installation problem I have with Heredis for Windows 2014. In my case it is on my private laptop under Windows 8. After I run the installation file, I get the same error message as described above telling me that "An error has been detected" and I am to "please reinstall the software". I have done this several times, tried it with and without rebooting the laptop and am still at the same point. Can someone please advise me in this matter? Thanks ...

Edit: After switching off BitDefender I tried my luck again and it did not make a difference. Just now I have tried to start the program as an administrator and surprisingly that works. I have not entered the product key as I am unclear if it would be stuck as a license with the admin account. In the security settings I can not choose a specific user to allow access, frankly do not understand why the default setting are like that and how I can change them. Please help!

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Tue Jan 06, 2015 7:56 am

Do you launch Heredis with an user account different from the one used to install Heredis ?

newbie2015
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Re: Heredis2014 -Installation failed on my portable

Post by newbie2015 » Thu Jan 08, 2015 3:41 am

veronique wrote:Do you launch Heredis with an user account different from the one used to install Heredis ?
Hello Veronique,
No I was logged in with my user account upon installation but naturally need to use the Admin password in order to install any software. I however never experienced afterwards that I can only launch it as an admin, usually I would have to specifically set it up with a restriction to get what I have now or i t would occur if I set it up in the Admin account. That's what I do not understand - it seems as if the Heredis file comes with a predisposition that I can not "un"select.

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Fri Jan 09, 2015 9:50 am

I will contact you by private message

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