Heredis2014 -Installation failed on my portable

newbie2015
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Joined: Tue Jan 06, 2015 6:09 am

Re: Heredis2014 -Installation failed on my portable

Post by newbie2015 » Thu Jan 15, 2015 9:45 am

I have now uninstalled the software again and then reinstalled it, run it as an administrator and then typed in the product key, hoping that I would be able to administer user settings afterwards. But unfortunately it is just the same as before, I can not start the program as a normal user.

What is also confusing me is that I get error pop-up messages in French, not English. Is this normal?

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Thu Jan 15, 2015 9:51 am

I just sent you a private message

newbie2015
Posts: 11
Joined: Tue Jan 06, 2015 6:09 am

Re: Heredis2014 -Installation failed on my portable

Post by newbie2015 » Thu Jan 15, 2015 10:43 am

Thank you, Veronique. I would love to send you my phone number but obviously am not authorised to reply to you you a private message. You will understand that I do not want to to post my private details publicly. What's next?

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Thu Jan 15, 2015 10:57 am

Sorry, it's now OK, retry by private message please

newbie2015
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Joined: Tue Jan 06, 2015 6:09 am

Re: Heredis2014 -Installation failed on my portable

Post by newbie2015 » Fri Jan 16, 2015 1:32 pm

Thank you, Veronique, for your call and reliably fixing the problem!

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veronique_heredis
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Re: Heredis2014 -Installation failed on my portable

Post by veronique_heredis » Fri Jan 16, 2015 2:36 pm

You are welcome.

Good work with our genealogy software.

billdog
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Re: Heredis2014 -Installation failed on my portable

Post by billdog » Fri Jan 16, 2015 3:04 pm

Can inaskrvthe future benefit of other (?i don't have portable) what the resolution of the problem was?
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Memory: 4.0 GB
Mac OS High Sierra 10.13.6

Model name iPad Air 2
iOS 13.4

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