Heredis will not open a file

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ppearman
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Joined: Thu Apr 10, 2014 1:56 pm

Heredis will not open a file

Post by ppearman » Thu Apr 10, 2014 2:43 pm

Hi

I've attempted to import my family data in GEDCOM 5.5 into Heredis 2014 from Ancestry.com

The file appears to be created ok, however, when I try to open it I get the following message:


"Failed to create Key Files integrity history

I tried to attach the original GEDCOM file & the Heredis data file to this message but in both cases it said:

The extension .GED is not allowed & The extension heredis is not allowed.

Can you explain why this is happening?

Thanks

Paul Pearman

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veronique_heredis
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Posts: 374
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Re: Heredis will not open a file

Post by veronique_heredis » Thu Apr 10, 2014 3:18 pm

Please tell me which version of Windows is running on your PC ?

If you want to send us files :
1) compress the ged file
2) send me a private message and attach the compressed file to this message

ppearman
Posts: 4
Joined: Thu Apr 10, 2014 1:56 pm

Re: Heredis will not open a file

Post by ppearman » Thu May 15, 2014 12:26 pm

I'm using Windows 7 Home Premium 64bit.

Sad to say I am unable to even open the sample file.

When I try to open it briefly flashes on the screen and nothing else happens.

I've not been able to the program since I purchased it.

Feeling somewhat let down!

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audrey_heredis
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Re: Heredis will not open a file

Post by audrey_heredis » Mon May 19, 2014 12:32 pm

I've sent you a private message.

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christinebsd
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Joined: Fri May 25, 2012 7:57 am

Re: Heredis will not open a file

Post by christinebsd » Wed May 21, 2014 8:31 am

ppearman wrote:I am unable to even open the sample file.
it proves that the problem is not with your data but the software installation. I suggest you uninstall and then use this link: Install Heredis2014 for Windows to reinstall the software.
Christine
HEREDIS team

hello_kitty
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Joined: Wed May 21, 2014 12:49 pm

Re: Heredis will not open a file

Post by hello_kitty » Wed May 21, 2014 12:54 pm

So did you solve your problem?

ppearman
Posts: 4
Joined: Thu Apr 10, 2014 1:56 pm

Re: Heredis will not open a file

Post by ppearman » Tue Jun 24, 2014 1:31 pm

Hi

Uninstalled program and re installed via download link provided.

When I attempted to open sample file same issue. Nothing opens just goes back to Home screen.

I'm at a total loss to understand this all my other Genealogy programs work without fault.

Regards

Paul P.

ppearman
Posts: 4
Joined: Thu Apr 10, 2014 1:56 pm

Re: Heredis will not open a file

Post by ppearman » Tue Jun 24, 2014 2:04 pm

Hi

Further to my last post.

Happy to note I did a search of my registry and removed all instances of Heredis, reinstalled the software and it now opens up the sample file. Yippee!!!!

I will send you a copy of my latest Gedcom file in the next day or so that was suggested some time back to ensure it gets into Heredis format correctly.

Regards

Paul P.

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