[Fixed]Publishing online impossible

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georgesh4
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Joined: Fri Jul 12, 2019 1:15 pm

[Fixed]Publishing online impossible

Post by georgesh4 » Wed Nov 05, 2014 10:09 am

Hello,

I have 64bit Windows 7, firewall not active.
When I click on "web site" a window opens and login is required.
After login the following message is displayed:
"invalid data type assigned to TJSONbase".
I can only click OK and close the "web site" window.
When clicking again on the "web site" button, the window opens and shows my account ID.
But I have no possibility to export, upload my tree.
Thank you for helping.

Georges
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Last edited by georgesh4 on Wed Nov 05, 2014 12:54 pm, edited 1 time in total.

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christinebsd
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Re: Publishing online impossible

Post by christinebsd » Wed Nov 05, 2014 12:46 pm

Hello,
Please join a screenshot so we can see the message but also Heredis window, behind, where you are at this just time.
Christine
HEREDIS team

georgesh4
Posts: 21
Joined: Fri Jul 12, 2019 1:15 pm

Re: Publishing online impossible

Post by georgesh4 » Wed Nov 05, 2014 12:58 pm

I have added a screenshot to my first message.
Here is the follow-up screenshot.
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veronique_heredis
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Re: Publishing online impossible

Post by veronique_heredis » Wed Nov 05, 2014 2:19 pm

Create a new genealogy TEST with one or two persons and try to publish it?
What's happen ?

georgesh4
Posts: 21
Joined: Fri Jul 12, 2019 1:15 pm

Re: Publishing online impossible

Post by georgesh4 » Wed Nov 05, 2014 2:32 pm

The sample file that came with Heredis 2014 (48 persons) gives the same error message and cannot be published either :-(
I have tried to publish the sample file on a 32bit windows 7 PC after having installed the trial version - with the same result: error message and no possibility to publish.

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veronique_heredis
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Re: Publishing online impossible

Post by veronique_heredis » Wed Nov 05, 2014 4:26 pm

We have a problem with publishing function.

Our team is currently working on this issue.

georgesh4
Posts: 21
Joined: Fri Jul 12, 2019 1:15 pm

Re: Publishing online impossible

Post by georgesh4 » Wed Nov 05, 2014 5:10 pm

Thank you for letting me know.

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veronique_heredis
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Re: Publishing online impossible

Post by veronique_heredis » Thu Nov 06, 2014 8:56 am

The issue with publishing function is now fixed.

We want to apologize for this dysfunction.

georgesh4
Posts: 21
Joined: Fri Jul 12, 2019 1:15 pm

Re: Publishing online impossible

Post by georgesh4 » Thu Nov 06, 2014 10:23 am

Thank you!

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