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BUG: PDF Media File Not Displaying Correctly

Posted: Fri Jul 06, 2018 10:48 am
by Guest
I've added a scanned death certificate in pdf format to a person's record and it's not displaying correctly.

The original file is fine, opens and displays as expected, the media index preview thumbnail it looks OK but when you look at the file it seems to be in a garbled negative form.

Other PDF files seem to work fine and this has been scanned in exactly the same way as the others.

Does anybody have any ideas?

Thanks

Re: PDF Media File Not Displaying Correctly

Posted: Fri Jul 06, 2018 2:11 pm
by daniel-d
Hello,
what is the size of your pdf file?

Re: PDF Media File Not Displaying Correctly

Posted: Fri Jul 06, 2018 3:52 pm
by Guest
The file is 122Kb so I don't think that file size is an issue.

The 869 files in my media folder range in size from 3Kb to almost 14Mb.

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 11:43 am
by daniel-d
Have you tried to open it directly from Acrobat Reader?
How is the certificate shows?
Have you tried with a JPEG format?

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 12:48 pm
by Guest
The file opens and is displayed correctly within Acrobat Reader.

Thanks.

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 12:59 pm
by mike
Could you attach this PDF file (zipped if necessary) to your next post ?

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 1:34 pm
by Guest
Sorry, I'm not really sure that I want to publish my uncle's death certificate online.

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 1:54 pm
by daniel-d
Without the document we can not eliminate the possibility of scan error.
Otherwise, if the others certificates are represented correctly, please try to scan the document again (pdf and jpeg format).

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Mon Jul 09, 2018 2:14 pm
by Guest
Heredis is the only software that cannot display this file correctly so that's where the problem lies. I'll try re-scanning the file and update once I've done this.

Thanks for your help.

Re: BUG: PDF Media File Not Displaying Correctly

Posted: Sun Aug 26, 2018 7:10 pm
by Guest
Scanning again made no difference.

Heredis seems so poor, it’s makng a switch to Ancestry look appealing :shock: