Cannot Transfer Data from Windows 10 to iPad

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rmandy
Posts: 1
Joined: Sat Oct 07, 2017 4:34 am

Cannot Transfer Data from Windows 10 to iPad

Post by rmandy » Sun Jan 06, 2019 1:55 pm

Hi there,
I have Windows 10 Pro ( No antivirus, Windows Defender is used as a rule, windows firewall also used)
64 Bit
Version 1803
Asus Laptop
Heredis 2018
version 18.4 installed abt April 2018.

iPad
128 GB with 93.06 GB free
version 12.1.1
Heredis App
version 11567-5414 installed about October 2018, iPad bought September 2018.

I have wifi in the home, fastest speed with unlimited download.
I open windows version of Heredis and open my Family tree Data named with my name. I then open the iPad and open the app installed there.On the home screen.
On the windows Heredis, I tap open file ---> share on local network and the little pop-up box is on screen. It also shows my iPad is picked up in devices. I tap that name then click share. Popup box appears on screen on iPad - request for file sharing - I tap accept. Then box now says ' A transfer error occurred'. Only other word is OK in blue text so I click ok. Then obviously nothing else has happened.
I have done this with both defender and firewall turned on and also both turned off. Rebooted both devices. And still nothing has transferred.
I have searched through settings on both devices but just cannot see anything that ought to be changed in my opinion. Although who knows, maybe I am wrong.
Anyone have any ideas?
Do I need to upgrade Heredis on my Windows?
I do not think there is any updating to do on either device.
And I really want to stay with Heredis and have both devices in sync.
Thanks for any help
Mandy :)

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