Cannot Transfer Data from Windows 10 to iPad

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rmandy
Posts: 1
Joined: Sat Oct 07, 2017 4:34 am

Cannot Transfer Data from Windows 10 to iPad

Post by rmandy » Sun Jan 06, 2019 1:55 pm

Hi there,
I have Windows 10 Pro ( No antivirus, Windows Defender is used as a rule, windows firewall also used)
64 Bit
Version 1803
Asus Laptop
Heredis 2018
version 18.4 installed abt April 2018.

iPad
128 GB with 93.06 GB free
version 12.1.1
Heredis App
version 11567-5414 installed about October 2018, iPad bought September 2018.

I have wifi in the home, fastest speed with unlimited download.
I open windows version of Heredis and open my Family tree Data named with my name. I then open the iPad and open the app installed there.On the home screen.
On the windows Heredis, I tap open file ---> share on local network and the little pop-up box is on screen. It also shows my iPad is picked up in devices. I tap that name then click share. Popup box appears on screen on iPad - request for file sharing - I tap accept. Then box now says ' A transfer error occurred'. Only other word is OK in blue text so I click ok. Then obviously nothing else has happened.
I have done this with both defender and firewall turned on and also both turned off. Rebooted both devices. And still nothing has transferred.
I have searched through settings on both devices but just cannot see anything that ought to be changed in my opinion. Although who knows, maybe I am wrong.
Anyone have any ideas?
Do I need to upgrade Heredis on my Windows?
I do not think there is any updating to do on either device.
And I really want to stay with Heredis and have both devices in sync.
Thanks for any help
Mandy :)

kbabin
Posts: 2
Joined: Sun Feb 08, 2015 6:59 pm

Re: Cannot Transfer Data from Windows 10 to iPad

Post by kbabin » Sun Mar 17, 2019 2:12 am

Hello,

I have been having the same problem for the last year+, I even upgraded to Heredis 2018 then 2019 hoping it would work better. It just gets stuck on preparing the transfer. It does the same on my iphone and my ipad, even after deleting and reinstalling the app.

The only thing that works is File - Prepare For - iTunes.

The issue is if I cannot sync back to my computer from my device if I wanted to make changes on my iphone or ipad. This is the main reason why I bought this program.

Does anyone have any ideas?

mimalo35
Posts: 48
Joined: Mon Jan 29, 2018 11:35 am
Location: Saint-Malo (35) - France

Re: Cannot Transfer Data from Windows 10 to iPad

Post by mimalo35 » Sun Mar 17, 2019 11:50 am

rmandy wrote:
Sun Jan 06, 2019 1:55 pm
Hi there,
I have Windows 10 Pro 64 Bit....Version 1803
I do not think there is any updating to do on either device.
Hi,
The latest version of Windows 10 is version : 1809 - 17763-379.
The Windows 10 upgrade is under your sole responsibility.

:arrow: https://www.microsoft.com/en-in/softwar ... /windows10
AMD Phénom II X6 - 1090 T - 3,20 GHz - SSD Corsair 180 Gb - 12 Gb Ram
Windows 10 Pro - Version 1909 - 18363.476
Galaxy Tab S3 - Android Pie - One UI 1.1
Pixel 3 XL- QP1A.191105-003 - Android 10
Heredis 20.0 Pro
Heredis Android 2019.67

bgriggs1
Posts: 4
Joined: Sun Oct 13, 2013 12:12 am
Location: USA, Olathe, Kansas

Re: Cannot Transfer Data from Windows 10 to iPad

Post by bgriggs1 » Thu Aug 22, 2019 1:18 am

I have the same problem on my Macbookpro sharing to iphone.
I just installed the new Heredis 2019 on my Macbook. I have the most recent version of Heredis App on my iPhone (ver 6.2.1 11607-5460). I tried to share my file from Mac to iphone. I see the iphone listed as the remote machine and click it. When I accept the share on the iphone, I get an immediate message "A transfer error occurred." How can I fix this?
Bill

mimalo35
Posts: 48
Joined: Mon Jan 29, 2018 11:35 am
Location: Saint-Malo (35) - France

Re: Cannot Transfer Data from Windows 10 to iPad

Post by mimalo35 » Thu Aug 22, 2019 2:15 pm

wrote: I tried to share my file from Mac to iphone.
@ bgriggs1

Hello Bill :!:

I don't have any Apple devices, but the sharing problems are similar to Android.
  1. Look at the firewall's permissions
  2. Clear the cache of the app without deleting it and/or to start clean erase the data if it already exists.
They will no longer be "in the app" but they will remain on the device.

Be careful all these attempts will be made after making a backup of your data

:arrow: https://help.heredis.com/en/windowsmac- ... heredis-2/

:arrow: https://help.heredis.com/en/category/use-heredis/

:arrow: https://www.heredis.com/en/contact-customer-service/
AMD Phénom II X6 - 1090 T - 3,20 GHz - SSD Corsair 180 Gb - 12 Gb Ram
Windows 10 Pro - Version 1909 - 18363.476
Galaxy Tab S3 - Android Pie - One UI 1.1
Pixel 3 XL- QP1A.191105-003 - Android 10
Heredis 20.0 Pro
Heredis Android 2019.67

bgriggs1
Posts: 4
Joined: Sun Oct 13, 2013 12:12 am
Location: USA, Olathe, Kansas

Re: Cannot Transfer Data from Windows 10 to iPad

Post by bgriggs1 » Thu Aug 22, 2019 3:50 pm

Thank you very much! I check Firewall Permissions and noticed that File Sharing was allowed for my previous Heredis 2018 but not added for Heredis 2019 when I installed the new version. To all with this problem: Be sure to add the new Application Heredis 2019 "Allow Incoming Connections". (System Preferences>Security&Privacy>Firewall>Firewall Options> select + to add new application).
IT ALL SEEMS TO WORK NOW!

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