BUG: PDF Media File Not Displaying Correctly

Post Reply
Guest

BUG: PDF Media File Not Displaying Correctly

Post by Guest » Fri Jul 06, 2018 10:48 am

I've added a scanned death certificate in pdf format to a person's record and it's not displaying correctly.

The original file is fine, opens and displays as expected, the media index preview thumbnail it looks OK but when you look at the file it seems to be in a garbled negative form.

Other PDF files seem to work fine and this has been scanned in exactly the same way as the others.

Does anybody have any ideas?

Thanks
Attachments
Capture.JPG
Capture.JPG (58.64 KiB) Viewed 5297 times
Last edited by Guest on Sat Jul 07, 2018 9:54 am, edited 1 time in total.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: PDF Media File Not Displaying Correctly

Post by daniel-d » Fri Jul 06, 2018 2:11 pm

Hello,
what is the size of your pdf file?

Guest

Re: PDF Media File Not Displaying Correctly

Post by Guest » Fri Jul 06, 2018 3:52 pm

The file is 122Kb so I don't think that file size is an issue.

The 869 files in my media folder range in size from 3Kb to almost 14Mb.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: BUG: PDF Media File Not Displaying Correctly

Post by daniel-d » Mon Jul 09, 2018 11:43 am

Have you tried to open it directly from Acrobat Reader?
How is the certificate shows?
Have you tried with a JPEG format?

Guest

Re: BUG: PDF Media File Not Displaying Correctly

Post by Guest » Mon Jul 09, 2018 12:48 pm

The file opens and is displayed correctly within Acrobat Reader.

Thanks.

User avatar
mike
Posts: 249
Joined: Mon Jan 29, 2018 9:14 am

Re: BUG: PDF Media File Not Displaying Correctly

Post by mike » Mon Jul 09, 2018 12:59 pm

Could you attach this PDF file (zipped if necessary) to your next post ?
Sincerely.
Mike

AuroraR8 : Intel Core i9-9900K 3,60 GHz - RAM 16 Go - SSD 1 To + RAID1 2 DD 1 To - Inverter 510 W
W10 Pro - Firefox - McAfee LiveSafe
Heredis EN + FR

Guest

Re: BUG: PDF Media File Not Displaying Correctly

Post by Guest » Mon Jul 09, 2018 1:34 pm

Sorry, I'm not really sure that I want to publish my uncle's death certificate online.

User avatar
daniel-d
Site Admin
Posts: 155
Joined: Mon Feb 19, 2018 9:23 am

Re: BUG: PDF Media File Not Displaying Correctly

Post by daniel-d » Mon Jul 09, 2018 1:54 pm

Without the document we can not eliminate the possibility of scan error.
Otherwise, if the others certificates are represented correctly, please try to scan the document again (pdf and jpeg format).

Guest

Re: BUG: PDF Media File Not Displaying Correctly

Post by Guest » Mon Jul 09, 2018 2:14 pm

Heredis is the only software that cannot display this file correctly so that's where the problem lies. I'll try re-scanning the file and update once I've done this.

Thanks for your help.

Guest

Re: BUG: PDF Media File Not Displaying Correctly

Post by Guest » Sun Aug 26, 2018 7:10 pm

Scanning again made no difference.

Heredis seems so poor, it’s makng a switch to Ancestry look appealing :shock:

Post Reply

Who is online

Users browsing this forum: No registered users and 3 guests