Sync problem with Windows 2014 version

Paul W
Posts: 3
Joined: Mon Nov 25, 2013 2:35 pm

Sync problem with Windows 2014 version

Post by Paul W » Mon Nov 25, 2013 2:43 pm

After updating to the Windows 2014 version of Heredis, I can no longer Sync with my IOS version. I have the most recent IOS version from the App Store. What should I do. When attempting to Sync, it finds the device, but cannot find the file. It gives me a message that the device is not accessible.

jimbo
Posts: 136
Joined: Wed Jun 27, 2012 7:00 pm
Location: Paris, France

Re: Sync problem with Windows 2014 version

Post by jimbo » Mon Nov 25, 2013 7:37 pm

Could you post a screenshot of the message ?
Sorry for my English

1 PC - Ram 16 Go - 3,2 Ghz - Windows 10 64 bits
1 Mac Book Air - Ram 4 Go - 2.13 Ghz - OS X 10.10
1 iPad 2 - iOs 8.1.4

Paul W
Posts: 3
Joined: Mon Nov 25, 2013 2:35 pm

Re: Sync problem with Windows 2014 version

Post by Paul W » Mon Nov 25, 2013 8:22 pm

I can't get a screen shot. Here is what happens.

When I try to sync from the IOS to my PC, I can select the PC. I get the message "Please accept on PC", but then nothing more after several minutes.

When I try to sync from the PC to the IPad, I select the IPad. First I see the message, "Waiting for items to compare". After a minute or so, I see this message: "The selected device does not appear to be accessible. Click the link below to learn more."

I have looked at the link, but it does not give me any information to solve my problem

Paul W

reesjel
Posts: 69
Joined: Sat Jan 05, 2013 1:00 pm

Re: Sync problem with Windows 2014 version

Post by reesjel » Sat Jan 30, 2016 7:30 pm

I updated my laptop to Windows 10 and I have the same issue. Has anybody ever found a resolution to this problem?

billdog
Posts: 361
Joined: Wed Jun 13, 2012 3:56 pm
Location: Staffordshire, England

Re: Sync problem with Windows 2014 version

Post by billdog » Sun Jan 31, 2016 10:34 am

Why has no one from BSD responded to this unresolved since November?
Model Name: iMac
Model Identifier: iMac12,1
Processor Name: Intel Core i5
Processor Speed: 2.5 GHz
Memory: 4.0 GB
Mac OS High Sierra 10.13.6

Model name iPad Air 2
iOS 13.4

dmossfritch
Posts: 119
Joined: Thu Dec 26, 2013 8:41 pm
Location: Western Washington state, USA

Re: Sync problem with Windows 2014 version

Post by dmossfritch » Sun Jan 31, 2016 6:55 pm

While I do not have an answer to your question BILLDOG, perhaps there is an answer to Paul W and reesjel's problem.

There was a similar question of the 2015 list. The solution was to reinstall Bonjour software that handles the transfer. The Apple support page for the software is https://www.apple.com/support/bonjour/
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

Guest

Re: Sync problem with Windows 2014 version

Post by Guest » Mon Feb 01, 2016 2:08 pm

Hi,

There are a couple of things to check :

1.Go to Applications, trash Heredis 2014.app and empty the bin.
2.If you bought Heredis 2014 on our website, then download it here :
http://telechargement1.heredis.com/Here ... is2014.exe
3.Reinstall Heredis 2014
4.Reinstall Bonjour from here : https://support.apple.com/kb/DL999?view ... cale=en_GB
5. Make sure that your antivirus/firewall allows the connexion between your pc and your apple device

On your Ipad :
1.Delete the Heredis app
2.Turn off your Ipad completely and restart it
3.Reinstall Heredis IOS

Now try to create a new genealogy on your pc and sync it to your IOS,
do it from the Ipad too

Does it work ?

smit1h
Posts: 1
Joined: Fri Aug 07, 2020 7:19 am

Re: Sync problem with Windows 2014 version

Post by smit1h » Fri Aug 07, 2020 7:26 am

I also had this issue, now it is resolved mcdvoice. Thanks for the replies!

brijesh123
Posts: 1
Joined: Wed Aug 19, 2020 11:07 am
Contact:

Re: Sync problem with Windows 2014 version

Post by brijesh123 » Wed Aug 19, 2020 11:17 am

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nancy123
Posts: 1
Joined: Thu Aug 20, 2020 6:51 pm
Contact:

Re: Sync problem with Windows 2014 version

Post by nancy123 » Thu Aug 20, 2020 6:57 pm

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