Sudden display error - center family pane

dmossfritch
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Location: Western Washington state, USA

Sudden display error - center family pane

Post by dmossfritch » Thu Dec 26, 2013 8:51 pm

I have just reinstalled Heredis 2014 on my HP laptop (Win 8.1, 16 GB RAM with NVIDIA GeForce GT) and am now receiving a "Floating point Division by zero" error when the software tries creating the center pane (family). Both right and left panes are okay.

I've tried resetting the laptop, checking updates (both Windows and NVIDIA), even uninstalling and reinstalling Heredis. No luck.

Heredis 2014 works find on my desktop (HP with Win 8.1, same RAM and video card). The problem seems limited to the laptop.

Any suggestions?
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

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veronique_heredis
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Re: Sudden display error - center family pane

Post by veronique_heredis » Mon Dec 30, 2013 8:10 am

It seems that your graphic driver is not up to date. Please check it and reinstall it if necessary.

dmossfritch
Posts: 119
Joined: Thu Dec 26, 2013 8:41 pm
Location: Western Washington state, USA

Re: Sudden display error - center family pane

Post by dmossfritch » Tue Dec 31, 2013 1:02 am

Thank you for the response. However, I have NCIDA GeForce Experience installed and according to NVIDA "Your GeForce driver is up to date". The graphics card driver was an obvious check, one I made long before I wrote the initial question. I also checked updates to Win 8.1 and even backed out the OS to an earlier restore point.

From your post I an guessing my experience (problem with part of the graphical interface display) has not happened before?
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

User avatar
veronique_heredis
Site Admin
Posts: 376
Joined: Mon Jan 29, 2018 9:17 am

Re: Sudden display error - center family pane

Post by veronique_heredis » Tue Dec 31, 2013 10:31 am

To be sure you problem is linked to your graphic driver, could you please install previous version of Heredis, in english, by clicking on the following link :
http://www.bsdconcept.com/download/beta ... eu5313.exe

You will be able to launch this version but if you try to generate a chart you will have an error. Is it right ?

dmossfritch
Posts: 119
Joined: Thu Dec 26, 2013 8:41 pm
Location: Western Washington state, USA

Re: Sudden display error - center family pane

Post by dmossfritch » Wed Jan 01, 2014 2:26 am

Thank you for the link, however I have a license to the last version (Heredis Bleu), so I installed from my download installation files (backups). The license was already on this laptop, so no need to add that either.

After reinstalling the Heredis Bleu, along with the automatic update, I decided to import a gedcom file. That import went well and the file, plus all graphics, display perfectly in Heredis Bleu.

I then reinstalled Heredis 2014 on this laptop. Again no need to added the license as that was already present on the computer. After copying the new Heredis Bleu file (imported from the Gedcom) to another location for backup, I started Heredis 2014, updated with the automatic patch, and opened (and updated the format of the Heredis Bleu file) in Heredis 2014. Again, the same divide by zero error message displayed for the center pane.

So, all works fine in Heredis Bleu, while the center pane of Heredis 2014 provides an error message.
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

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mike-en
Posts: 948
Joined: Wed May 31, 2017 8:01 am

Re: Sudden display error - center family pane

Post by mike-en » Wed Jan 01, 2014 5:16 am

:?:
Does this error occur for various individuals ? With or without pictures attached to the various boxes ?
Does this happen using any "Themes" ?
Does it hapen as well with different files (you may try with the BSD sample file or create a small one anew) ?
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

dmossfritch
Posts: 119
Joined: Thu Dec 26, 2013 8:41 pm
Location: Western Washington state, USA

Re: Sudden display error - center family pane

Post by dmossfritch » Wed Jan 01, 2014 7:30 am

The problem has nothing to do with individuals, pictures, or themes. The left and right panes display perfectly. It is only the center pane and apparently only when trying to display the Family and Lineage tabs. The Data tab displays perfectly. I have not tried displaying the Search tab yet.

And yes, ANY file (including the sample data file) displays the same error message.

Note: I have used SnagIt to capture screen shots if anyone is interested.
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

User avatar
mike-en
Posts: 948
Joined: Wed May 31, 2017 8:01 am

Re: Sudden display error - center family pane

Post by mike-en » Wed Jan 01, 2014 4:20 pm

I suspect the display of Themes to be for a great part causing the problem ...

Could you make a rapid test ?
- go to the Heredis install directory (on C:\ I suppose)
- change the name of the sub-directory Program Files (x86)/BSD Concept/Heredis 14/skins" to "skinsOLD"
- make a test oh Heredis (you will get a failure message at launch which you are to ignore)

Do you then still get the "divide by zero" message ?

Once this test is finished, you can return the modified subdirectory name to "skins".
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

dmossfritch
Posts: 119
Joined: Thu Dec 26, 2013 8:41 pm
Location: Western Washington state, USA

Re: Sudden display error - center family pane

Post by dmossfritch » Wed Jan 01, 2014 7:14 pm

Yes, the divide by zero error is still present.

A bit of expansion on what I see on this laptop (using the sample data file):
* Family tab
- Immediate Family -- divide by zero error
- Extended Family -- divide by zero error
- Migrations - NO divide by zero error. Displays correctly

* Data tab
- Personal Data -- NO divide by zero error. Displays correctly.
- Extended Data -- NO divide by zero error. Displays correctly.

* Lineage tab
- Ancestors -- divide by zero error
- Descendants -- NO divide by zero error. Displays correctly.

* Search tab
- NO divide by zero error. Displays correctly.
Denise Moss-Fritch

HP Envy Phoenix 860-180st desktop
(Intel Core i7-6800 processor, 6th Gen quad-core [4.00GHz], 32GB RAM)

HP Envy 17t Laptop
(Intel Core i7-6700HQ 6th Gen quad Core [2.60Ghz], 16GB RAM)

iPad (iOS 11.2.2)

User avatar
mike-en
Posts: 948
Joined: Wed May 31, 2017 8:01 am

Re: Sudden display error - center family pane

Post by mike-en » Wed Jan 01, 2014 8:18 pm

dmossfritch wrote:Yes, the divide by zero error is still present.
Wrong guess then ?
However, for each case where you don't get this error, the theme is not used or very lightly ...
Cordialement.
Mike

using BSD softwares on PC
Do not give a man fish, teach him how to fish

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